Contact Us
We’re here to help you with anything you need!
Monday to Friday 8 am to 7 pm EST
Saturday 8 am to 5 pm EST
I have an existing service call. Can I check my status?
Yes!
- If your service call is with Trans Global Service: CHECK TRANS GLOBAL SERVICE STATUS
- Or if a Whirlpool technician visited your home please call 1-800-807-6777
Will my claim even be approved?
King & State has some of the highest claim approval ratings in the industry. We’re not about “gotchas”—our goal is to ensure that your warranty coverage is comprehensive and clear, giving you peace of mind that your protection works when you need it most.
How do I file a claim?
There are multiple ways of filing a claim with King & State.
- Submit a claim form Online Claim Form
- or Call 1-866-273-0927
Our team will guide you through the process, keeping you updated every step of the way to ensure a fast, seamless, and stress-free experience.
How do I follow up with a claim?
You don’t need to worry—the King & State team will follow up with you directly to keep you informed every step of the way. If you ever need assistance, you can also contact us directly at 1-866-273-0927 for updates and support, ensuring a smooth, stress-free experience from start to finish.
Am I required to pay a deductible?
Nope! With King & State Extended Warranty Plans, there are no deductibles—so when you need service you won’t have to worry about extra out-of-pocket costs. It’s part of our commitment to making protection simple, clear, and hassle-free.
Is my warranty plan transferable?
Yes! Most King & State plans are transferable, making it easy to pass coverage along if you sell or gift your product. We encourage you to review your coverage details to see all the benefits you’re entitled to. With a transferable plan, your protection—and peace of mind—can extend beyond just your household.
Can I add warranty after I've made my purchase?
Yes! With King & State, you can add coverage up to 30 days after your purchase, giving you flexibility and peace of mind. It’s never too late to protect what you love and ensure your products are covered.
What happens if my item cannot be repaired?
If repair isn’t possible, King & State will provide various replacement solutions, depending on your plan. Our goal is to ensure your product is protected and you’re never left without support. With us, you can enjoy peace of mind knowing we’ll always find a way to make it right!
Can I cancel my plan?
Yes! You can cancel your King & State plan within 30 days of purchase. While we’d be sad to see you go, we want you to feel confident in your coverage. Cancelling is simple, hassle-free, and straightforward—so you’re in control every step of the way.
Where can I find my plan details?
You can easily access all the details of your King & State coverage by visiting our Warranty Certificates page, where downloadable certificates and plan information are available. We encourage you to review your plan, so you know exactly what benefits and protections are included - keeping your coverage clear and transparent.
What if I don’t use my warranty?
Don’t worry—your King & State coverage is there when you need it most. Even if you don’t end up using it, depending on the plan you purchased, you may still be entitled to benefits like the original don't use your warranty and receive a value-back credit towards another purchase! We encourage you to review your coverage details to understand all the benefits available to you. With King & State, it’s all about security, confidence, and getting the most from your protection plan.
How are repairs and replacements handled?
Backed by the largest independent repair service network in Canada and a top-performing call center to process and adjudicate all claims, King & State manages repairs and replacements from start to finish, ensuring your customers receive fast, reliable service with minimal hassle. Our team coordinates directly with service providers to track repairs, manage parts orders, and keep customers updated every step of the way. Replacements are provided where applicable, making the entire experience seamless and worry-free.
Do you offer training and support for our team?
Absolutely! King & State provides customized training and ongoing support, delivered remotely or on-site, to ensure your team feels confident offering and explaining our warranty programs, we equip your staff with the tools they need to succeed!
How are the warranty terms and conditions communicated to the customer?
King & State makes it simple for customers to understand their coverage. Our system automatically generates and emails the terms and conditions for each policy, ensuring customers receive all the details they need, exactly when they need them. This seamless delivery builds trust and confidence in every warranty purchased.
Can the coverage be customized?
Absolutely! King & State offers flexible, customizable coverage options to meet the unique needs of your customers. Whether it’s adjusting plan length, selecting specific products, or tailoring protection levels, our programs give you the ability to offer warranties that fit every purchase.
How long does it take to process a claim?
Customers can start the claims process immediately on our website by submitting a claims form. Our team will reach out promptly to guide them through the next steps. We make every claim fast, seamless, and stress-free, so your customers get the support they need while enjoying a smooth, reliable experience.
Who handles claims and customer service?
Our dedicated King & State team takes care of claims and customer support from start to finish. Customers receive knowledgeable, professional assistance every time, making the process simple, fast, and stress-free. By providing top-notch service, we help enhance the customer experience and build loyalty, so you can focus on selling while we take care of the rest.
What types of product categories are eligible for coverage?
King & State offers protection plans across a wide range of product categories, from major appliances and electronics to furniture, home & garden, personal care, and more. Whatever your customers love, there’s a warranty option to keep it covered, helping you provide added value while boosting sales across your entire product lineup.
How easy is it to integrate our warranty program with existing systems?
Integrating King & State into your existing sales systems is seamless and hassle-free. Our platform is designed to work alongside your current processes, so you can start offering protection plans without disrupting your operations. With minimal setup and intuitive tools, adding warranties becomes a natural part of your sales flow—helping you increase revenue effortlessly.